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To be located at our HQ in Rheinfelden, we are looking for a

Team Lead Customer Service SCM

Team Lead Customer Service SCM

Your tasks

  • Orderprocessing for the respective country portfolio (forecast, order, shipment organization, customs purposes, export documents, etc.)
  • Leading the monthly internal Sales & Operations meeting
  • GDP responsibility (initiating/leading transport validations, set-up contracts, etc.)
  • Leading price negotiations with forwarding agents and monitor their performance (business reviews etc.)
  • Support budget activities regarding transportation costs
  • KPI reporting (OTIF, stock outs, monthly order book. etc.)
  • Responsible for the overall forecasting process (monthly forecasting run via ABX)
  • Project support (guarantee a smooth transfer from project phase into the customer service daily business/ create export set-ups for new countries, etc.)
  • Participating in audits (KPMG, ICS, customs, GDP)
  • Key-user for the ERP system

Who you are

  • Bachelor’s degree in business administration / supply chain management or similar education
  • 8-10 years in a similar role in the pharma industry with min. 5 years as line manager
  • VAT / Export / customs experience
  • Export/Customs knowledge
  • Advanced overall expertise of the different areas of supply chain and related business processes
  • Project experience (ERP projects, launches)
  • Team player capabilities and hands-on attitude

Who we are

Tillotts Pharma ( is a fast-growing international specialty pharma company located outside of Basel, employing over 300 employees in Switzerland and abroad. More information can be found about us here. You can also learn more about Tillotts’ history here. Our employees will be happy to give you reasons why they enjoy working for Tillotts, and why we are a Great Place to Work® Not yet convinced? Have a look at our fringe benefits or contact our HR team, who will gladly provide more information about Tillotts.

Alessandro Fiume is looking forward to receiving your complete application via

Please note that we only accept direct applications (no recruitment companies)
- Human Resources, Tillotts Pharma AG